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You are an insurance investigator called out to investigate a claim based on a patient slipping and falling inside of a hospital. What are the

  1. You are an insurance investigator called out to investigate a claim based on a patient slipping and falling inside of a hospital. What are the initial steps as part of your investigation? What could prevent a settlement of the claim?

please add 7-8 references that has a publication date at or after 2017 for better understanding of the matter.

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