You are an operations manager for a large automobile manufacturing company. The company has noticed that one of the plants is experiencing defects in the production process. Specifically, the company has averaged 23 defects per 100 units produced. There are five different categories of defects, all happening at various intervals. You have been tasked with investigating the issue and reducing the number of defects to less than 5 defects per 100 units produced. In 200 words or more, describe your approach to determining the issue and what tools you would use to help with the assessment. Describe at least two tools, and how you would use them. Also, provide initial recommendations on how you would use the data to reduce the defects being experienced. You should write as if you were writing to the operations manager, in business language. No references required