Question
You are auditing an electronic component manufacturer. They have a process for dealing with customer complaints that require them to investigate and take corrective action.
You are auditing an electronic component manufacturer. They have a process for dealing with customer complaints that require them to investigate and take corrective action.
Documented information (records) show that several customers have recently complained about faulty components being delivered. The customers returned the faulty components to the organisation. The organisation then repaired them and returned them back to their customers.
Documented information (records) show that an investigation report found the cause to be that two new employees were undergoing training and had been assigned to tasks where they should have been supervised. Due to staff shortages however, no supervision was provided.
Following the investigation, records show their training had been completed and the employees were assessed as being competent.
There was no evidence of any further investigation or corrective action being carried out and the report had been closed.
Identifying if it is nonconformity or no nonconformity
1-For correctly identifying the scenario as a nonconformity
2-Description of the nonconformity
3-Relevant evidence
4-SO 9001:2015 clause and requirement
Step by Step Solution
3.32 Rating (146 Votes )
There are 3 Steps involved in it
Step: 1
1 For correctly identifying the scenario as a nonconformity Yes the scenario can be identified as a nonconformity within the context of ISO 90012015 2 ...Get Instant Access to Expert-Tailored Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started