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You are concerned about the unprofessional appearance and poor customer service provided by your sales personnel. You speak with a number of the sales personnel.

You are concerned about the unprofessional appearance and poor customer service provided by your sales personnel. You speak with a number of the sales personnel. They tell you they think the standards for professional appearance and customer service are unfair. They believe the volume of an individual's sales is the only important measure of performance. What should you do to address this issue

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