You are developing an application for an company to allow them to quickly and effectively handle tech support ticketsIf an employee of the company is having an issue with their laptop or other digital device, they can call a tech support desk and request help. The system begins routing phone numbers when it is set to active. When an employee calls the number during work hours (8am to 6pm), the call will be answered by the staff at the tech support desk After the office closes, the call will be routed to a third-party tech support company, who will try to help the employee with basic support tasks. If they are unable to help with the question, they will forward the employee to voice mail, to be reviewed by the on-site team during the next business