You are discussing upcoming activities with the client's Audit Committee. They seek your guidance for identifying requirements for their new customer service application. What is the process $($in priority order$)$ that you would recommend?

Question $4$ options:

$1)$

Analyze existing systems, ask users what they need, prototyping, and monitoring

$2)$

Ask users what they need, analyze existing systems, develop concept of new system, and prototyping

$3)$

Ask users what they need, analyze existing systems, examine existing system utilization and prototyping

$4)$

Ask users what they need, analyze existing systems, examine existing system utilization, and develop concept of new system