You are halfway through the execution of your program. One of your projects,Network Security, is heavily behind due to staffing issues (30% of the staff allocated to the project are on sick leave and 20% had holidays approved for this period).

Outline how you address the situation:

1. Specify what project in your program is currently behind. (Min. 50 words)

1. Assess the impact of the issue on the program.

1. Outline an action plan to solve the problem referring to the program governance model, program personnel chart, the decision-making framework, the decision-making process, the change process and include notes on the communication strategy to inform stakeholders of the actions that have been planned to resolve the issue.

1. Develop a sample of the decision-making register where the decisions (relevant to the resolution of the issue) were recorded. Submit the sample.

Suggested template (the use of a table is recommended):

• Item (issue, change, other)
• Description
• Decision required
• Authority for decision
• Approval Y/N

1. Compare the decisions made to resolve the issue and their outcomes against program objectives: are they in line with the program objectives? Do they affect the achievement of program objectives? Why?

1. Provide appropriate recommendations for future improvements in the program. (Min. 3 recommendations)

1. Implement program systems and methods

Issue:

As the Program Manager you have just discovered that the portfolio of projects is at risk of not meeting its financial targets due to unexpected expenses related to a major system outage. The system outage was caused by a hardware failure that requires costly repairs and replacement parts, and as a result, the program's budget is now overextended.

Outline how you would address the situation:

a) Describe the severity of the issue and the impact it could have on the program.

b) Discuss how you would use program systems and methods to resolve the issue, referencing the Program Governance Model, the Decision-Making Framework, and the Change Management Process.

c) Outline the steps you would take to communicate the issue and your proposed solution to relevant stakeholders, including the Program Management Office, the academic department, and the senior management team.

d) Explain how you would monitor and control the situation to ensure that the program stays within its financial constraints and remains aligned with program objectives.

e) Identify any potential risks associated with the proposed solution and explain how you would mitigate these risks.

f) Provide recommendations for future improvements in the program's systems and methods to prevent similar issues from occurring.

1. Ensure program compliance

Issue:

During a routine program review, it is discovered that the Bachelor of Science in Computer Science program is not complying with external compliance requirements related to industry standards. The review found that some of the modules in the program were outdated and not aligned with current industry standards, which could impact the employability of program graduates.

a) What external compliance requirements (behaviours, process, or product) is the program not complying with and what is the impact of the non-compliance on the program?

b) Develop an action plan to address the non-compliance issue. Refer to the program governance model, decision-making process, and communication strategy.

c) Outline the compliance reporting requirements, including what data needs to be collected and how it will be reported to stakeholders.

d) Identify what program policies apply to this scenario to ensure compliance.

e) Describe the monitoring and controlling systems and processes that should be implemented to ensure compliance.