You are having a hard day at work, but you have to make several phone calls.

What can you do to make sure your voice projects a friendly tone?

Smile when speaking on the phone.

Avoid talking on the phone.

Leave a short, curt voice mail message.

Which practice demonstrates courteous and responsible cell phone use?

Answer all calls when you receive them.

Ignore wireless$-$free areas.

Drive now; talk later.