You are in charge of the property management division in your workplace in Queensland Australia. A tenant has rung you to make a complaint about their property manager. They tell you the property manager had arrived unannounced at their property and demanded to be let in so they could inspect the property. The tenant had felt uncomfortable and stressed, and did not think it was right for the manager to arrive without notice to inspect the property. How would you respond to the tenant's complaint? Write a response showing the steps you would take to resolve the complaint.