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You are in the pest control business. You receive a warranty claim for a termite infestation. The problem is that the customer's receipt appears to

You are in the pest control business. You receive a warranty claim for a termite infestation. The problem is that the customer's receipt appears to be official, but you are unable to find a record of the original service anywhere in the company's system. What might you hypothesize for an initial fraud theory?

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