You are interested in opening a company which provides concierge services for those who rent or own apartments. A concierge goes by different regional names, as do the expectations and availability of concierge services. For example, in the metro northeast, concierge services are quite common, and concierge workers might sometimes referred to as a "door men." These individuals provide all kinds of services, such as controlling access to one's interior door, picking up or receiving packages, making sure guests are greeted, in addition to providing an important security presence. Your company would like to expand these services nationwide, in a variety of geographies and demographic areas. - Do you recommend a centralized or decentralized management approach to rolling out these services? Why? Defend your approach. - In this course, we have often discussed the dual nature of metrics: capable of motivating and helping management, but also capable of creating "skewed" incentives and bad behavior. Discuss some potential metrics for measuring success in this new business, including regional differences, and taking into account the positive and negative potential of any metric