You are invited to an interview for the Position of Computer System Engineer and You are asked What was a recent challenge in which you were involved and how did you go about solving it? Please include a description of the context for the challenge (project, broken system, etc.) Please define the objective that was to be achieved. Please describe the steps taken and the goals of each step. Please describe why this particular case was chosen and the results of the effort. WHAT WILL YOU RESPOND??

The position has to do with Promptly resolve problems for the local and remote user community Maintain and troubleshoot existing PC and terminal hardware, monitors, printers, scanners, iPads, etc. Provide tier 2 consultative client support including some local travel to client facilities within a specified geographic area. Implement Best Practices across customer base. Regularly assess alignment of customer networks with standards. Continuously work towards getting customers in line with standards. Work closely with project engineering, client services team, management team, and 3rd party vendors to resolve clients technology issues. Respond and perform timely and accurate scheduled maintenance and service tasks as defined for individual clients. Work closely with other LAN/WAN engineers/technician to troubleshoot and resolve complex problems; Provide user support, by phone, remote access, or onsite travel, daily to customers Night/weekend work required for system upgrades and server or network troubleshooting and maintenance, including physically moving and/or assembling PCs, servers, UPS, and other network equipment. Diagnoses and troubleshoots basic problems with multiple computer systems in order to maintain proper.