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You are managing a department in which Beth, your star salesperson, works. Beth has been with the company for six months and has far outpaced
You are managing a department in which Beth, your star salesperson, works. Beth has been with the company for six months and has far outpaced her co-workers in auto sales. In fact, her sales are 5x that the next closest co-worker. Furthermore, Beth drives nearly all of the positive online reviews of your dealership, with her nearly 50 5-star reviews dragging up your company's score despite the nearly 50 2-star reviews of the other members of the sales department. Each employee is allotted two weeks per year for vacation, and Beth - who has already used up her two weeks - comes to you asking for another two weeks to attend a friend's wedding and take some time to visit family afterwards. What do you say, and what other changes (if any) do you make following your decision to balance your need to retain the star and the wider employee base
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