You are managing a six$-$month project and have held biweekly meetings with your project stakeholders. After five$-$and$-$a$-$half months of work, the project is on schedule and budget, but the stakeholders are not satisfied with the deliverables. This situation will delay the project completion by one month. The MOST important process that could have prevented this situation is:

Define Scope

Control Schedule

Control Scope

Monitor and Control Risks