Question
You are part-owner and general manager of TCB Coffee Shop, a trendy coffee shop/eatery located in a college town offering premium coffees, teas, and other
You are part-owner and general manager of TCB Coffee Shop, a trendy coffee shop/eatery located in a college town offering premium coffees, teas, and other beverages as well as pastries, sandwiches, and desserts.Today is the worst day of your professional life.Here's what happened:
8:00 a.m.You received a phone call from the CDC to inform you that your coffee shop has been pinpointed as the source of a salmonella outbreak; the suspected source is your peanut butter hazelnut brownie dessert.Eight patrons have become sick so far, and one has died.
9:00 a.m.You noticed that your advertisement in the local newspaper for your Fair Trade Coffee listed the price as $.99 per 12 oz. bag instead of $11.99 per bag.
10:00 a.m.Your barista informed you that the new Rancilio Two-Group Automatic Class 10 USB Espresso Machine that you purchased last month for $11,750.00 stopped working.You have no back up machine.
11:00 a.m.One of your dessert bakers complained to you that a busboy has been making lewd and suggestive comments to her when no one is around; it is making her uncomfortable and she wants you to so something, like fire him.
12:00 p.m.A patron wearing six-inch high heels slipped and fell on her way to the restroom, hitting her head on a table and injuring her back.She was taken to the hospital by ambulance, after making quite a scene.
1:00 p.m.While performing the Heimlich maneuver on a patron who she thought was choking, an overzealous wait staff member broke three of the customer's ribs.It turns out the man was merely coughing.
2:00 p.m.You read a letter you received from the EEOC stating that a former wait staff member has filed a complaint against the coffee shop for unlawful racial discrimination.You remember she was fired several months ago for performance issues but have no documentation in her file.
3:00 p.m.Your best barista started wearing a button on his apron that says "Gender Neutral Restrooms."You told him it was inappropriate and to take it off.He refused and said he would sue if he could not wear it.
4:00 p.m.Your newly hired barista showed up for her first day of work wearing a headscarf.You asked her to take it off while working, but she refused, claiming her religious beliefs required her to wear it in public, although she had not worn it during her interview.You fired her.
5:00 p.m.A letter from the city states its intent to widen the street in front of the coffee shop next year and to take by eminent domain half of your parking lot to achieve this purpose.
6:00 p.m.A newer member of the wait staff, whom you know has a bit of a temper, chased down a group of students who skipped without paying their bill and tackled and punched the one who had been talking trash while he was there.
7:00 p.m.The police arrived and took away your dishwasher in handcuffs.When you objected, they told you he was being arrested for possession and distribution of a controlled substance and informed you that he was dealing out of the coffee shop kitchen.They also searched the kitchen and found various controlled substances.
8:00 p.m.Your delivery boy caused a five-car pileup on Route 1 when he was texting his girlfriend while driving to his next delivery destination.All vehicles were severely damaged, and twelve people were taken to area hospitals for various serious injuries.
It is now 9:00 p.m. and the coffee shop is closed.
10:00 a.m.Your barista [Kelly] informed you that the new Rancilio Two-Group Automatic Class 10 USB Espresso Machine that you purchased last month for $11,750.00 stopped working.You have no back up machine.
6:00 p.m.A newer member of the wait staff [Jack], whom you know has a bit of a temper, chased down a group of students who skipped without paying their bill and tackled and punched the one who had been talking trash while he was there.
8:00 p.m.Your delivery boy [Ryan] caused a five-car pileup on Route 1 when he was texting his girlfriend while driving to his next delivery destination.All vehicles were severely damaged, and twelve people were taken to area hospitals for various serious injuries.
- Assume a master-servant relationship between TCB and Ryan. TCB learned that before the big accident on Route 1, Ryan was supposed to be on his way from delivering food for a catered lunch and on his way to our supplier when he stopped for coffee at Starbucks.He had the accident when got on Route 1 after leaving the Starbucks. What type of agency authority would Ryan have?Describe it.
- Assume that your barista, Kelly, had ordered the$11,750.00 Rancilio Two-Group Automatic Class 10 USB Espresso Machine. She had the authority to order a machine up to $10,000 without your approval.She ordered the more expensive one because she thought it was worth the extra cost.She has ordered merchandise from this company before and the items were billed to TCB Coffee Shop and paid. What type of agency authority would Kelly have?Describe it.
- Assume Jack is in a master-servant relationship with TCB Coffee Shop. What type of authority would Jack have? Describe it.
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