You are pleased to finally move into a program management position in your city, and as the program manager for the new wastewater treatment initiative, you have now completed your program management plan. You have selected project managers and also a core team and have defined criteria to help you evaluate the various candidates. You are fortunate that you have worked with two of the people before on specific projects, but the others are new to you, and the team has not worked together previously as a team. As a program manager, you must be an effective leader. A key area of focus is

1 point

a. Ensuring task delivery

b. Adding value to decision making

c. Setting directives and procedures

d. Establishing program direction