You are promoted as Counter Sales in the significant Plumbing Supply Company. Now that you have your entire leadership team in place, you like to get everyone all together to talk strategy and then a plan to execute on it.

This is an open discussion, so you are asked to bring your own vision, and the team can merge it all as one.

You have three components to think about: HR, Operation, and Customer service. Please pay more attention to the customer service section. Be short in the answer!

HR:

• Training / Development
• Recruiting / Filling out the team

Operation

• Displays
• New Material to the Counter
• Counter Presentation - Housekeeping
• New Pipe Configuration / Locations

Customer Service

• Returns
• Navigation direction for new customers
• Customer Facing - Positive attitude
• Obstacles to speed and ease

Just a framework to start thinking about.