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You are providing boarding passes and seating assignments for several customers at the gate. A customer approaches you and complains that he was assigned a
You are providing boarding passes and seating assignments for several customers at the gate. A customer approaches you and complains that he was assigned a window seat when he requested an aisle seat. You do not recall the customer making that request, but there are still aisle seats available. How would you handle this situation? A) Tell the customer that you do not recall the request B) Change the seating assignment to an aisle seat C) Ask your team member at the gate if he heard the request D) Inform the customer that you will not make the seating change
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