You are required to provide information about the following points. You must response to each point, which can be supported by example documentation as required. Ensure material is referenced appropriately.

b) Key agencies and industry bodies. Provide a detailed overview of the following agencies (refer to your own state or territory where required), including any legislative powers they have. NSW Office of fair trading Civil and administrative tribunal Rental Bond Board Real Estate Institute of NSW (REINSW)

c) Legislative requirements Identify the legislation in your state or territory relating to regulation of the real estate industry, including property sales and management. Identify and document how agencies maintain up-to-date records of legislation and industry codes. How are amendments to legislation and industry codes tracked and communicated to staff?

d) Ethical and professional conduct standards Identify and name the legislation in your state or territory relating to ethics and professional conduct of estate agents and agent's representatives. Discuss the objective of the regulations. What are the obligations contained in this legislation.

e) Client service standards Identify and outline strategies for the implementation, monitoring and review of client service standards. f) Risk management Identify and outline strategies for identifying and assessing risks. Provide examples of policies and procedures for minimising and treating risks. How are these procedures monitored and reported on?