You are required to reflect upon your own service experiences from a real customer perspective and thenlink one of these experiences to a relevant service concept (such as and not limited to: Service Design and encounter, Service Marketing, Empowerment, Leadership, Service Quality, Technology etc..)

You are required to do the following in this assessment task:

1.Identify a service experience basedfrom the viewpoint of the customer.

2.Create a report which includes an introduction to your service experience, why it connects to your allocated service concept, a literature review and finally management recommendations. (Use Hospitality and Tourism related examples; including the Airline, Hotel, Food & Beverage or other businesses as an example).