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You are required to review the narrative process below to Drawa process map. The sales process begins with a customer contacting the sales department by

You are required to review the narrative process below to Drawa process map.

  • The sales process begins with a customer contacting the sales department by telephone, mail, or in person.
  • The sales department records the essential details on a sales order.
  • This information will later trigger many tasks, but for the moment is filed pending credit approval.
  • To provide independence to the credit authorizationprocess, the credit department is organizationally and physically segregated from the sales department.
  • When credit is approved, the sales department clerk pulls the various copies of the sales orders from the pending file and releases them to the billing, warehouse, and shipping departments.
  • The customer order and credit approval are then placed in the open order file.
  • The next step is to ship the merchandise, which should be done as soon after credit approval as possible.
  • The warehouse clerk receives the stock release copy of the sales order and uses this to locate the inventory.
  • The inventory and stock release are then sent to the shipping department.
  • Finally, the warehouse clerk records the inventory reduction in the stock records.
  • The shipping clerk reconciles the products received from the warehouse with the shipping notice copy of the sales order received earlier.
  • As discussed previously, this reconciliation is an important control point, which ensures that the firm sends the correct products and quantities to the customer.
  • When the order is correct, a bill of lading is prepared, and the products are packaged and shipped via common carrier to the customer.
  • The clerk then enters the transaction into the shipping log and sends the shipping notice to the billing department.

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