You are responsible for completing the accounts payable side of your clients' businesses, as well as managing and coordinating activities within the team.

2. Mariam- is an Accounts Clerk and prepares the monthly accounts for the clients
4. Chung- is an Accounts Clerk and handles the accounts receivable side of the business, as well as checking and distributing Mariam's reports
6. Sarah- is a Junior Accounts Clerk who provides support and assistance to anyone in the team who needs it

Mariam: Not long into the job, you find that Mariam is always late with publishing the monthly accounts to your clients. Your clients complain to you. On talking to your supervisor, you find that your clients are not the only ones not receiving their reports on time. They are also receiving inadequate information about their businesses. Mariam is due to go on leave for four weeks at the end of next month and a replacement has not yet been identified. She is worried about who will fill in while she is on leave.

She feels she has too much work but tries hard to please everyone. She doesn't feel valued by some other team members. She doesn't understand timelines or priorities that exist with clients.

Chung: Based on reports from other employees in the Accounting Department, you have also found out that Chung's behaviour toward other staff is causing problems. He assumes he has some authority over them, and they are becoming frustrated and have complained to you about this. Chung also responds with negativity and rudeness when asked to do a task and you have been informed that client reports he is meant to be working on are not being generated on time.

He is not clear on who does what in the team and there is a misunderstanding as to what the job roles are. Very interested in rewards scheme and wants to know how this will be allocated.

Sarah:Sarah works hard and always finishes her tasks on time. Despite being asked to assist in various aspects of bookkeeping and accounting activities for new clients, she never complains and does her job competently. There has been an increase in the number of new clients that H&P has acquired and your supervisor has advised you that, due to her excellent performance, Sarah will be promoted to Accounts Clerk and will be taking on more responsibility in the company. Sarah may need some additional training and support in this new role, and recruitment into the Junior Accounts Clerk role will need to be organised.

Sarah is worried about others accepting her promotion and wants clear direction on responsibilities of everyone in the team. Interested in team reward scheme as she really wants everyone to get on and work together. Wants to know timelines and priorities.

The performance of the team has been impacted and the supervisor has requested that you provide support to the team to identify and resolve these problems. You need to collaborate with your team to develop strategies to address some of the highlighted issues and develop a work plan identifying constraints and resourcing issues.

TASK

Required to produce a teamwork plan to ensure that all clients receive their reports by the due date. The plan should include the following items (these should be included as a heading for relevant section in the plan):

• What needs to be done?
• Who will be responsible?
• By when?
• Actions to mitigate applicable constraints and resourcing issues.
• Check off for completion.
• Actions required to mitigate constraints and resourcing issues that exist and could impact the team. This information can be drawn from the scenario or outcomes from the meeting. Use the table below to record your teamwork plan.

H& P Accounting
Teamwork Plan for ......................
Team members:
What needs to be done?	Who is responsible?	To be completed by when? (timeframe)	Any constraints or resource issues?	Check off when complete