You are responsible for managing a process that manufactures electronic capacitors. This process has experienced an unacceptable level of rejects. Consequently, you have asked the people responsible for the manufacturing process for these products to collect data regarding defects and the reasons for these defects. This information has been collected in the following table (assume that the data are representative).

Observation	Reject Cause	Observation	Reject Cause	Observation	Reject Cause
1	Corrosion	2	Oxide defect	3	Contamination
4	Oxide defect	5	Oxide defect	6	Misc.
7	Oxide defect	8	Contamination	9	Metallization
10	Oxide defect	11	Contamination	12	Contamination
13	Oxide defect	14	Contamination	15	Contamination
16	Contamination	17	Corrosion	18	Silicon defect

Observation	Reject Cause	Observation	Reject Cause	Observation	Reject Cause
19	Misc.	20	Contamination	21	Contamination
22	Contamination	23	Contamination	24	Contamination
25	Misc.	26	Doping	27	Oxide defect
28	Oxide	29	Metallization	30	Contamination
31	Contamination	32	Oxide defect	33	Contamination

What conclusions can you draw from these data? What techniques would you use?

How would you manage the data?