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You are the assistant accountant of a small manufacturing company. Your manager, who is not an accountant, is about to attend a meeting and is

You are the assistant accountant of a small manufacturing company. Your manager, who is not an accountant, is about to attend a meeting and is unsure about the meaning of certain terms that appear on the agenda. Required Produce notes on the following two items to help your manager to understand their meaning: I. The balanced scorecard and its perspectives on performance (5 marks) II. Total quality management (TQM) and the costs of quality

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