You are the assistant HR director. Mary Jones has been employed as a cafeteria cashier for the past two years. She is a satisfactory employee, and she would like to move into an administrative-type position, either as a registration clerk or entry-level employee in revenue services. She has some college hours in business but does not yet have an associate's degree.

She has asked you to mentor her and help her develop a plan to move from cashier to entry-level administrator. How would you go about coaching her? Propose at least 4 practical steps to move Mary closer to her goal.