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You are the CEO of a multinational bank. You are asked to review your IT portfolio. This consists of desktop maintenance, mainframe processing, internet banking,

  1. You are the CEO of a multinational bank. You are asked to review your IT portfolio. This consists of desktop maintenance, mainframe processing, internet banking, software development, IT security, customer relationship management systems, ERP systems delivering accounting, HR and procurement applications, and branch systems. What do you outsource, on what basis, and what do you keep in-house? Explain your decisions.

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