You are the CEO of General Regional Health Authority (GRHA), an integrated network of government hospitals, health centres, and diagnostic services with over 4,000 employees. Like most healthcare organizations, you are facing ongoing challenges of labour cost control and maintaining the appropriate staff levels necessary to maintain high levels of patient care. Labour costs as a percentage of administrative expenses for the financial year that just ended was 75% rather than the 60% that was budgeted. The targeted full-time:sessional mix of nursing staff of 80:20 was actually 70:30 for the year under review. Ninety percent of sick leave was utilized by staff which was an increase from 75% in the previous year. GRHA has been using an antiquated software application to manage staffing and scheduling for several years; the software is outdated and no longer fulfils the needs of the organization.

1. Apply the Challenge Model to determine the priority actions you need to implement as part of your Operational Plan for the upcoming year to address the challenges being faced by GRHA.
2. Ensure that all steps are clearly outlined and that the analysis is in keeping with the facts outlined in the case study.

Needed: clear vision, clear mission, Key challenge statements, outline measurable results, outline current situations, outline potential obstacles for each measurable results, outline root cause analysis for each obstacle, Priority Actions to address root causes Priority Matrix