You are the clerk on duty at the luggage storage. During your shift, Mr. Ruangroj a VIP guest came

with a three Armani paper bags and two from Chanel. He said that he would like to store them in the

luggage storage and will pick it up tomorrow before he checks out. You know that this is against the

establishment's protocol, but Mr. Ruangroj insists, what would you do? How will you make him

understand that it is against company protocols