You are the Dental Office Administrator at a small dental practice. You notice that your accounts receivables have been growing steadily over the last few months as per your aged accounts receivable monthly report. Many accounts are between 60-90 days late. In addition, you notice that some patients with outstanding amounts have been canceling their appointments while others have been complaining about the treatment they have received. Develop a plan to:

1. Collect the account receivables that are 60-90 days outstanding.

2. Improve the process/policies of your dental office to reduce accounts receivable.