You are the Director of Operations in a large multi-specialty group practice in a suburban area. This practice has a strong partnership with a large hospital two miles away. A new competitor has recently arrived in your area and you have seen a drop in patient volume. You have also noticed your employee turnover rate has increased in the last few months. The company leaders are concerned with this new competitor and want to outline a strategy to remain competitive.

1. Outline a plan to stay competitive and include a strategy to decrease the employee turnover.
2. Describe how you might improve quality in the organization.
3. Describe potential strategic alliances and the pros and cons of these alliances.
4. Consider and discuss how consumerism and ethics might affect your plan.