Question
You are the Director of Patient Experience for Herzing Hospital. In your role, you ensure all patient needs are satisfied, and any grievances are heard
You are the Director of Patient Experience for Herzing Hospital. In your role, you ensure all patient needs are satisfied, and any grievances are heard fairly and compassionately. In the past, your position has focused mainly on the patient side of the patient experience and has had little to do with the clinical and care delivery interaction. Now, you will be changing all of that You call a meeting involving several clinical and administrative professionals within Herzing Hospital. Your objective is to discuss ways to be more collaborative in ensuring patient experiences are positive, and/or appropriately address issues identified by a patients self-reported experience. What individuals [job titles] will attend your meeting? You need to include both clinical and administrative personnel. What will your talking points be? Discuss strategies for fostering collaboration and improving clinician engagement in the overall patient experience. Think about the grievances/complaints you receive from patients. Discuss strategies for addressing these complaints in a more collaborative manner. PLEASE DON'T REPOST ANSWERS FROM PREVIOUS POST. THANK YOU!
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