You are the Director of Training and Learning for Digital Solutions, a large company that provides Internet, TV, and digital telephone services. James Hill, the Director of Outbound Sales, has noticed that three of his top sales reps have not been meeting their sales goals over the past month. He has contacted you to put together a training program for those three sales reps to refresh their sales skills. Before you pull them off the phones for a full day of training, which causes the company to lose possible sales, you need to determine if it is a training issue or another problem. What types of analysis (s) would you use to determine the best approach to closing any gap(s)? What would be your process to get to the bottom of the problem so you can provide the best solution that will increase sales for these reps again?