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You are the facility manager for Yale University. The last regular season men's basketball game is scheduled for tonight at 7 pm versus Princeton. The

You are the facility manager for Yale University. The last regular season men's basketball game is scheduled for tonight at 7 pm versus Princeton. The game has seeding implications for the Ivy League tournament. Your ticket office informs you that online ticket sales are sold out online. They also expect many spectators to purchase any remaining in-person tickets. You also expect students to start lining up at 5:30 pm for the 400-student ticket allotment, issued in person before the game. At 5:45 pm, you receive a call from Princeton that a significant number of their team has tested positive for COVID and they cannot play. The Ivy League has determined that the game will be postponed. All your security, event, and game operations staff are on site.

What steps would you take to communicate this information to your spectators, and what are your next steps with staffing?

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Communication Steps 1 Immediately notify the ticket office staff to inform the approximately 1000 spectators who are waiting in line for tickets that ... blur-text-image

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