Question
You are the general manager of a home mortgage issuing business within a large diversified financial services firm. In the firm's mission statement, there is
You are the general manager of a home mortgage issuing business within a large diversified financial services firm. In the firm's mission statement, there is a value that emphasizes the importance of acting with integrity at all times. When you asked the CEO what this means, she told you that you should "do the right thing, and not try to do all things right." This same CEO has also set you challenging profitability and growth goals for the coming year. The CEO has told you that the goals are "nonnegotiable." If you hit those goals, you stand to earn a big bonus and may get promoted. If you fail to hit the goals, it may hurt your career at the company. You know however, that hitting those goals will require you to lower lending standards, and it is possible that your unit will end up lending money to some people whose ability to meet their mortgage payments is questionable. If people do default on their loans, however, your company will be able to seize their homes and resell them, which mitigates the risk. What should you do?
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