You are the Guest Services Manager at The Righteous Inn and have recently completed a quite large senior management assignment by researching and developing three sets of quality customer service policies and procedures. You worked hard, collaborating with employees and capturing feedback from customers as well as researching the business environment in which The Righteous Inn operates and integrating your findings into the protocols you created. Management were extremely impressed with the work you did, and they have approved all your work and asked you to go ahead and implement the policies and procedures as soon as possible. As a knowledgeable professional, you understand that the first steps in implementation includes a need to share these new protocols with your staff, make sure they have copies of the policies and procedures, and receive support in implementing these new requirements. You also know that you need to 'walk the talk' and act as a positive role model, demonstrating professionalism in the way you conduct yourself, communicate to the staff, train them and implement the new protocols. These are going to be exciting, but demanding times - you will be brilliant!