You are the HIM Director for a 50 bed rural acute care facility. You have openings for one (1) full- and one (1) part-time coders for six (6) months. The Human Resources department has posted the job on the facility's internal and external job boards resulting in minimal qualified applicants. Your current coders are getting burned out by the mandatory overtime and the facility's accounts receivable balance, due to the coding backlog, was addressed in the latest management meeting. Using the decision-making process, document the steps you would take to address this issue. In addition, respond to the following questions.

1. What items do you expect to see in the position advertisement?
2. Identify three (3) methods you would suggest to expand the position posting to increase the applicant pool?
3. How would you address the coding backlog
4. How do you address the coder burn-out?

Use the following for the decision- making process of Robbins & Coulter

• Define the real problem after awareness of the symptoms.
• Set criteria for making the decision while analyzing available information (measurable criteria)
• Generate relevant alternative solutions to the problem.
• Analyze and evaluate these alternatives.
• Select the best alternative for a solution.
• Implement the chosen alternative.
• Monitor and evaluate the decision's effectiveness.