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You are the HR manager at FoodFaire, a local grocery store. Your clerks belong to the United Food and Commercial Workers International Union, which has

You are the HR manager at FoodFaire, a local grocery store. Your clerks belong to the United Food and Commercial Workers International Union, which has threatened a strike in 11 days unless their demands are met. They are asking for a 12% raise, and you can offer them only 4%. You can almost feel the hours ticking by-this is a critically important negotiation, and neither party really wants the strike.
The conflict-handling technique is most appropriate in this situation.
Which of the following statements would set up objective standards for solving this problem?
We're willing to negotiate with you - we just want to arrive at a fair agreement.
In order to stay in business, FoodFaire has to bring in a 5% profit next year. How can we bring more money into the company so that we can both meet our goals?
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