You are the HR manager for the ABC Store responsible for identifying voluntary and involuntary attrition, areas for improvement, and root causes of turnover. Analyze the Employee Turnover Report which provides turnover data for one year.

  

The company in this scenario is a retail establishment with an online presence. There are approximately 500 employees. CUSTOMER SERVICE employees are in a call center environment handling online customer inquiries while SALES employees are typically in the brick and mortar store. For the previous calendar year, the company had a total of 75 terminations with 81% being voluntary terminations. Below is a chart of these terminations separated by tenure. 23% of these employees left in the first 90 days and 40% within the first year. The company also tended to lose employees between the 2 year and 5 year mark (35%). Overall First year 90 days 1-2 years 2-5 years 5+ years Total Count 3 CUSTOMER SERVICE has the highest departure with 33% of the overall terminations followed by SALES (23%). The company tended to lose employees within the first year (64%) in CUSTOMER SERVICE and after 2 years for SALES and MANAGEMENT (59% and 53%, respectively). The company lost 44% of CUSTOMER SERVICE employees in their first 90 days. 1 First year 3 8 90 days MANAGEMENT 1 15 1-2 years 2-5 years More than 5 years Total Count 30 17 17 26 Percentage 20% 7% 20% 53% 7% 20%* 2 75 Count 4 1 4 9 0 17 Percentage 40% 23% 23% 35% 3% SALES Percentage 24% 5% 24% 59% 0% 23%* CUSTOMER SERVICE Count Percentage 16 64% 11 44% 5 20% 20% 5 0 25 *Percentage of overall terminations 0 33%* The company in this scenario is a retail establishment with an online presence. There are approximately 500 employees. CUSTOMER SERVICE employees are in a call center environment handling online customer inquiries while SALES employees are typically in the brick and mortar store. For the previous calendar year, the company had a total of 75 terminations with 81% being voluntary terminations. Below is a chart of these terminations separated by tenure. 23% of these employees left in the first 90 days and 40% within the first year. The company also tended to lose employees between the 2 year and 5 year mark (35%). Overall First year 90 days 1-2 years 2-5 years 5+ years Total Count 3 CUSTOMER SERVICE has the highest departure with 33% of the overall terminations followed by SALES (23%). The company tended to lose employees within the first year (64%) in CUSTOMER SERVICE and after 2 years for SALES and MANAGEMENT (59% and 53%, respectively). The company lost 44% of CUSTOMER SERVICE employees in their first 90 days. 1 First year 3 8 90 days MANAGEMENT 1 15 1-2 years 2-5 years More than 5 years Total Count 30 17 17 26 Percentage 20% 7% 20% 53% 7% 20%* 2 75 Count 4 1 4 9 0 17 Percentage 40% 23% 23% 35% 3% SALES Percentage 24% 5% 24% 59% 0% 23%* CUSTOMER SERVICE Count Percentage 16 64% 11 44% 5 20% 20% 5 0 25 *Percentage of overall terminations 0 33%*