You are the management accountant for Williams Company. Your company does custom carpentry work and uses a job order cost system. Williams sends detailed job cost sheets to its customers, along with an invoice. The job cost sheets show the date materials were used, the dollar cost of the materials, and the hours and cost of labor. A predetermined overhead application rate is used, and the total overhead applied is also listed. Nancy Kopay is a customer who recently had custom cabinets installed. Along with her check in payment for the work done, she included a letter. She thanked the company for including detailed cost information but questioned why overhead was estimated. She wanted to know exactly what costs were included in overhead.

Prepare a letter to Ms. Kopay and tell her why you did not send her information on exact costs of overhead included in her job? Respond to her suggestion that you provide this information.