You are the manager of a customer service call center that handles customer inquiries for a large clothing retailer. One of your responsibilities is to use different types of reinforcement to motivate employees to engage in certain behaviors while on the phone with customers. Because you want all employees to stick to the provided script when answering calls, you decide to randomly monitor calls and praise employees who use the script. What type of reinforcement did you use?

Extinction

Punishment

Negative reinforcement

Positive reinforcement