You are the manager of Dreamers' Restaurant. You need to respond to an angry corporate customer, Mr. Chris Smith. Read the following letter of complaint and prepare a business response, as the Manager of the restaurant, using the correct format for a proper business letter. Mr. Smith wrote to you as follows: Last Saturday, we had booked a room for my employees to get together for an event at your restaurant to celebrate our company's 25th anniversary. We made the reservation over a month ago. At the same time, we placed a request and paid for a special-order cake. I was totally embarrassed when we arrived and were told that we had not booked the reservation. We did, however, have a confirmation with us. Nonetheless, the room and tables had not been set-up and the special-order cake was not served. While you were able to accommodate us with a regular table, the food was not up to your normal standards and some of the staff were rude to my employees. Please be assured that after this experience, we will not recommend your restaurant or return for another event. Sincerely, Chris Smith, President, Smith & Company, 920 Second Avenue, Toronto, On M50 8L2