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You are the manager of front desk operations at a mid-size hotel. One of your front desk employees has come to you with an error

You are the manager of front desk operations at a mid-size hotel. One of your front desk employees has come to you with an error in the online reservations systems that is affecting your hotel's ability to take reservations. The error involves several reservations that were made, but not uploaded or tracked in your hotel's property management system. Explain the necessary steps needed to rectify the reservation issue while keeping the reservations of the affected guests

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