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You are the newly appointed CHRO for Suburban County, a county of 500,000 with 3500 employees. The county does not perform appraisals on their staff.

You are the newly appointed CHRO for Suburban County, a county of 500,000 with 3500 employees. The county does not perform appraisals on their staff. All staff from first line supervisors to line staff are represented by unions. They receive annual across-the-board raises based on the results of negotiations. Managerial staff are not represented by unions. The county's employees are regularly called out by local newspapers for their rude customer service and lack of productivity. You decide that it is time to install a performance management system that includes annual performance appraisals and, for managers, raises tied to performance. You send a fully designed program to the County Manager for her sign off. She sends you an email saying: "I like your style. But this won't work here. It will cause more problems than it solves. Come see me so we can discuss." What will you say to the County Manager

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