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You are the newly appointed Director of Operations for an equipment rental company. You manage rental locations in both the state of Louisiana and the
You are the newly appointed Director of Operations for an equipment rental company. You manage rental locations in both the state of Louisiana and the state ofTexas. Both teams are doing very well, they are meeting all their metrics and seem to have a great culture within each respective area. Recently, a large national customer needed rental equipment from your location in Texas but the local team did not have the gear needed so they decided to call the Louisiana team who happened to show the gear at their location. The Louisiana team did not have a reservation {current need) for the equipment but did not want to send the gear away for fear that they might need the equipment at some point and would not want to miss the rental in their area. As mentioned above and in the lecture, each location bonuses off the revenue generated at their location, so you can understand why Texas would call to get the gear in order to meet the rental need in their area, but you also understand why Louisiana would be hesitant to send gear away this means they have less gear to rent to their customers. Your VP has asked that you fix this now ....... 1. Which of the 4C's is the issue here 2. What's your plan to x this so you do not miss any more rentals when teams are asked to share equipment
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