You are the newly appointed Managing Director of KR Dac, an insurer in Ireland that underwrites a wide range of personal and commercial insurance products. KR Dac's previous Managing Director left six months ago following the introduction of a new hybrid working model. Subsequently, KR Dac lacked senior leadership direction, which resulted in managers and employees being inconsistent in their day-to-day decision making. As a result of this lack of management direction, working to agreed processes has not been consistently met, as set out in KR Dac's internal service standards. This has resulted in a poorer customer experience for its policyholders and criticism from its insurance brokers. These brokers have also complained about KR Dac's missed deadlines and poor record keeping. Feedback from KR Dac's newer members of staff shows they lack direction and feel isolated, due to the current working environment which lacks guidance and support. You are considering these operational issues. a) Identify, with justification, an appropriate management style you will introduce to KR Dac to mitigate these current issues. (2 marks) b) Explain briefly, three significant actions you will take to improve KR Dac's current operational issues. (9 marks) c) Explain briefly, three distinct key management skills you will use to help and support delivery of each of the significant actions, you have explained in (b) above, i.e. one skill per action.