You are the nurse manager of an ambulatory surgery unit. Recently, you have seen a sudden rise in the number of surgical clients coming through the unit. Simultaneously, clients, physicians, and other providers have started to complain about long delays during pretesting.

  

Would you attempt to fix this problem by addressing it during a staff meeting? Why or why not?

  

Compare how to address this problem using a process team versus using the staff meeting approach.

  

Describe how you would analyze the process.

  

Explain which tools are appropriate to use for the analysis.