You are the owner of Sherwood Printing, a local printing company. ABC Equipment Inc. is a large customer who placed an order for marketing brochures needing to deliver Thursday so they can take them to an important industry show in Las Vegas that starts Friday. Your plant manager informed you this is not going to happen due to an equipment breakdown, and the brochures will not be ready to ship until Saturday. Using the guidelines from above plan and deliver a "bad news" voicemail to Althea Jones your contact at ABC, Inc.