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You are the project manager in charge of expanding a popular restaurant. How could you use voice of the customer (VOC) techniques to gain insight

You are the project manager in charge of expanding a popular restaurant. How could you use voice of the customer (VOC) techniques to gain insight into your stakeholders? You are the project manager assigned to build and decorate a model home. What might be an example of a lead you encounter when scheduling work activities? A lag?

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