You are the property manager for the following property listed with your agency.

Details of the property are:-

Address:

216 Main Street, Kogarah

Tenants:

Abby Hammond and Jamilah Abadi (joint tenants on the lease)

Bond:

$2,260 (paid jointly by the tenants)

Rent

:

$565 per week

Rent due date

: Friday of each week

Details:

Abby and Jamilah have been renting the property for three years and during that time you haven't had

any problems.

On 20 January 2020 you received notice from them that they would be vacating the

property on 22 February 2020. The rent has been paid up until Friday 14 February 2020.

On 15 February Abby drops in the keys and leaves a message with the receptionist that they have

vacated the property a week earlier than expected. She left her forwarding address which is 14/2

Neridah Street, Penrith.

You inspect the property the next day and while the house is generally in good condition, you observe

the following:

there are some indentations and small scratches in the timber floors

the carpets have not been steam cleaned as required

the front lawn is overgrown and has not been maintained as required as part of the tenancy

agreement

there are several boxes of rubbish left in the back yard

On return to your office, you email Abby and Jamilah and request the following:

payment of one week's rent due as per the notice period

floorboards to be polished

carpets to be steam cleaned

rubbish removed from backyard

Jamilah emails you back and tells you that she actually vacated the property two months ago, so she

isn't responsible for either the rent or cleaning costs.

She requests that her half of the bond be

refunded immediately to her address at 42 Heyson Place North Sydney.

You haven't heard back from Abby.

You obtain the following quotes:

Sand and polish floor boards - $1250

Carpets steam cleaned - $350

Lawn mowing and rubbish removal - $120

undertake the presentation of property manager, tenants and conciliator.

in the presentation :

1. disclose documented evidence

2. clearly explain the tenant's obligations

3. ask questions and clarify information

4. act in a fair offers from the tenants for solution

5. record information during the conciliation