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You are the sales manager at Hoosier Health Depot, a home health, and medical supplies wholesaler. One of your responsibilities is to monitor and evaluate

You are the sales manager at Hoosier Health Depot, a home health, and medical supplies wholesaler. One of your responsibilities is to monitor and evaluate the performance of sales associates. There are currently five temporary sales associates. Their six-month probationary period is up, and your task is to analyze their sales records and customer service ratings to decide who will be hired for thethree permanent positions with Hoosier Health Depot and who will be terminated. The monthly sales records of the five sales associates were tabulated below. A common benchmark expected of probationary sales associates is to achieve average sales of $70,000. While the average sets the threshold, month-to-month changes should be considered also (i.e., whether the sales were improving or trending downward).

Table 1 Monthly Sales

Month 1

Month 2

Month 3

Month 4

Month 5

Month 6

Matt Brown

68649

69185

71061 71278 72070 73788

Kim Garcia

67202

68726 69415 71461 72890 73367

Devin Jackson

68903 69168 70985 72170 71820 71247

Kelsey Loudon

68662 69930 69418 71493 72022 72147

Chris Wong

67903 68968 70385 70970 73220 74647

Another important performance measure is medical supply store owners'/managers' evaluation of the associates' product knowledge and service quality. Customer ratings must be considered in your hiring andtermination decisions. Typically, average ratings of 4.25 or higher (on a 5-point scale) are expected.

Table 2 Customer Ratings

Month 1

Month 2

Month 3

Month 4

Month 5

Month 6

Matt Brown

4 4.3 4.4 4.5 4.6 4.6

Kim Garcia

4 4.3 4.6 4.6 4.6 4.6

Devin Jackson

3.9 4.2 4.3 4.4 4.5 4.5

Kelsey Loudon

4 4.3 4.4 4.4 4.4 4.5

Chris Wong

3.9 4.3 4.5 4.5 4.6 4.6

Task The data need to be analyze and notice of termination need to be written to the sales associates who do not make the cut.A separate memo for each sales associate terminated need to be created.

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